Shipping Policy

Shipping Policy

Thank you for shopping with Molviora. We are committed to providing a smooth and reliable shipping experience for every customer.

Please review the information below regarding our shipping process, delivery timelines, and important policies related to your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During high-demand periods, product launches, or promotional events, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time Estimates

Estimated delivery times vary depending on your location and shipping carrier availability.

Estimated Delivery Times

  • United States: 5–12 business days

  • United Kingdom: 5–10 business days

  • Canada: 7–15 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 7–15 business days

  • International Orders: 10–20 business days

Please note that shipping times are estimates and may vary due to factors beyond our control, including:

  • Customs clearance

  • Weather conditions

  • Carrier delays

  • Peak shipping seasons

  • Public holidays

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Shipping method

  • Order size and weight

From time to time, Molviora may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided and the order is returned or undeliverable, additional shipping charges may apply for reshipment.

Molviora is not responsible for orders delivered to incorrectly entered addresses.

Delayed or Lost Packages

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances outside our control.

If your package appears delayed, lost, or has not arrived within the estimated timeframe, please contact our support team for assistance.

We will work directly with the carrier to help resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Molviora is not responsible for customs-related delays or additional import fees.

Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • Clear photos of the item and packaging

  • A description of the issue

Our support team will review the situation and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our support team through the contact information available on our website.

We are always happy to assist you.

Last Updated: May 2026